Frequent ask Questions

we hope to answer you to the best of our ability 

Order & Payments

What are the available modes of payment?

We accept payment through Paypal, MasterCard and Visa. If this is not your preferred payment mode, you may reach out to us. We'll do our best to help.

How do I know if my order has been shipped?

Please take a minute to understand our order-to-delivery process:

  1. Order Acceptance: Our cut-off time is at 9am sharp Monday to Friday (except Public Holidays). Orders before 9am will be processed on the same day. Orders after 9am will be processed on the next business day. If your order is urgent, please reach out to us.
  2. Dispatch: Orders that are in stock and complete will be dispatched on the same day. Otherwise we will place an order from our suppliers to complete the order. We endeavour to dispatch your order between 1-3 days.
  3. Dispatch Notification: You should expect a notification from us on the day when your order is ready to be shipped. If you do not receive the notification between 1-3 days, do reach out to us and we will assist you promptly.

Can I cancel or amend an order?

If you'd like to cancel or amend your order, all we ask is that you submit your request to before 9 AM on a working day. Once past 9 AM, your order would have already been processed or dispatched, which means we would not be able to reverse the order fulfilment or recall the package.

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Transport Service

Things you Must know before you book our Pet Transport 

Pick Up

Pick up Timing is From 0900 AM to 1100 AM

Please bring your Furkids down to meet up area

June's Pet House

Arrived at June's Pet House. Grooming will Processed. Water will be Provided.

Send Back

Send Back timing is From 0500 PM to 0800 PM

Please pick up your furkids at the meet up point

Pet Transport

Do take note that we only do mass transport. Picking of the dogs will be from 9AM - 11AM, and sending back will be in the evening when all of them are ready.

A grace period of 10 minutes will be allowed while waiting for your arrival. Our driver will text you 5 minutes before arrival. We will NOT be going up to pick your dog as there are other dogs and for their welfare, we can't leave them alone in the van, so we appreciate if you will bring them down instead.


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