We accept payment through Paypal, MasterCard and Visa. If this is not your preferred payment mode, you may reach out to us. We'll do our best to help.
How do I know if my order has been shipped?
Please take a minute to understand our order-to-delivery process:
- Order Acceptance: Our cut-off time is at 9am sharp Monday to Friday (except Public Holidays). Orders before 9am will be processed on the same day. Orders after 9am will be processed on the next business day. If your order is urgent, please reach out to us.
- Dispatch: Orders that are in stock and complete will be dispatched on the same day. Otherwise we will place an order from our suppliers to complete the order. We endeavour to dispatch your order between 1-3 days.
- Dispatch Notification: You should expect a notification from us on the day when your order is ready to be shipped. If you do not receive the notification between 1-3 days, do reach out to us and we will assist you promptly.
Can I cancel or amend an order?
If you'd like to cancel or amend your order, all we ask is that you submit your request to email@example.com before 9 AM on a working day. Once past 9 AM, your order would have already been processed or dispatched, which means we would not be able to reverse the order fulfilment or recall the package.