At June's Pet House, we want you and your pets to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, you may exchange it for another product or receive a refund on a case by case basis. Customers are strongly advised to check the Products purchased at the time of delivery to avoid any possible dispute. All Products leaving June's Pet House have been checked for quality and quantity accuracy.
To be eligible for an exchange, the item must be:
- Notified to June's Pet House.
- Returned within 7 days of purchase.
- In its original, unopened condition.
- Accompanied by a receipt or proof of purchase.
- The Product item must not fall under the category of the following; Sale Items, Frozen food, beds and carriers due to food safety & hygiene reasons
If the item is defective, we will exchange it for a new product at no cost to you. Subject to the Customer making a report to June's Pet House within 7 days of delivery of the order, June's Pet House shall exchange the Product if:
- The Product is delivered in a damaged condition or is past its expiry date
- The Product has a manufacturer’s defect
- The wrong Product is delivered
If you wish to exchange or return a product, please contact our customer service team at email@example.com to receive a return authorization. The customer is responsible for shipping costs and any additional fees associated with the exchange.
Please note that we do not accept returns or exchanges for customized or personalized items, such as engraved pet tags, frozen food, sale Items, pet's style & living , any other Products that fall into the risk of Hygiene.