FREQUENTLY ASKED QUESTIONS

FAQ

Our Grooming Services

We only do grooming via appointment.

For enquiries on our Grooming sessions, Spa packages and rate, Please contact us at +65 8444 5777

Shopping, Deliveries, Return & Refund Policies

Do you accept walk-in purchases?

Yes, of course. You may wish to call us in advance so that we can have someone available to attend to you.

Where do I purchase your goods online?

Click on the Products Catalog of the homepage. Filter the product you are looking for.

Alternatively, you may use the "Search" function if you know of a specific item you're looking for.

Do keep a lookout for our featured products!

How do I know if my order has been shipped?

Please take a minute to understand our order-to-delivery process:

Order Acceptance: Our cut-off time is 9.00 am, Monday to Friday (except Public Holidays). Orders before 9.00 am will be processed on the same day. Orders after 9 am will be processed on the next working day. If your order is urgent, please contact our hotline.
Dispatch: Orders that are in stock will be processed on the same day. Otherwise we will place an order from our suppliers to complete the order. We endeavour to dispatch your order between 1 to 3 days.
Dispatch Notification: You will receive an SMS notification on the day when your order is ready to be delivered. If you do not receive the notification between 1 to 3 days, do reach out to us and we will assist you promptly.

Can I cancel or amend my orders?

Once your order is placed, it is being processed to ensure you will receive your items as early as possible. Thus, amendments or cancellations options are unavailable.

Do you deliver on weekends & public holidays?

Currently we only deliver from Tuesday – Fridays for now.

Do you offer re-packing service?

We do not recommend repacking of kibbles as it will increase the possibilities of contamination and the quality of food will also be compromised. However, if you still require the service, we provide vacuum sealed repacking for a nominal fee of $5.00.

What are your return & refund policy?

If a product has been determined to be defective or damaged, we will assist with the exchange of the item that you wish to return.

We only deal with refunds on a case-by-case basis.

For urgent orders?

Please reach out to us if you have an urgent order to be delivered on the same day.

What are the available modes of payment?

Currently we accept payment via Paypal or PayNow.

Can I opt for self-collection?

Yes, you can collect your orders at our retail store during operating hours from Tuesday to Sunday between 10.00am to 7.00pm.

What if I am not at home at the time of delivery?

Our driver will attempt to call you for further instructions. In the event you are uncontactable, your order will be sent back to our retail store. You may arrange to self collect or redeliver for a fee of $7.00.

What are the delivery options available?

Orders above $70 - Free delivery (1 to 3 working days), Monday to Friday, 10.00am to 10.00pm
Orders below $70 - Delivery charges at $7 (1 to 3 working days), Monday to Friday, 10.00am to 10.00pm
Same day delivery - Delivery charges at $15 (At least 4 hours in advance, Cut off timing: 5.30pm) Monday to Sunday, 10.00am to 10.00pm

Do you ship internationally?

Currently we do not ship out of Singapore.

Returns & Refunds Policy

If you are not completely satisfied with your purchase, simply return the item to us within 7 days!

Please note the following requirements to our returns policy:

Item returned should be in its original & sealed packaging. Broken seals will not be accepted
A copy of the order confirmation email or receipt

Items not eligible for returns:

Frozen food, beds and carriers due to food safety & hygiene reasons
Promotional or discounted items

Customers who had a history of returning more than 2 items per exchange or 3rd time exchange application will be ineligible for returns or refunds.

We reserve the right to reject items that are not eligible for return or refund.